Refund policy

Return & Refund Policy

Thank you for supporting Rosemary's music. Please review our policy below before purchasing.

Digital products
All sales of digital products, including MP3 single and album downloads, digital sheet music, and backing tracks, are final and non-refundable. These items are delivered electronically and cannot be returned once accessed. By completing your purchase, you agree to immediate delivery of your digital files and acknowledge that you waive any right of withdrawal or cancellation once the download has been made available to you.

Duplicate purchases: If you accidentally buy a digital product you already own or did not intend to purchase, please contact us and we will review your request for a refund of the duplicate.

Technical issues: If you have trouble downloading or accessing a digital product, such as a broken link, a file that will not open, or a corrupted file, reach out and we will make sure you get a working copy at no charge.

Physical products
We accept returns on physical items, such as CDs and albums, within 30 days of delivery. To be eligible, the item must be in its original condition. To start a return, contact us with your order number and we will provide return instructions. Return shipping costs are the responsibility of the customer, except where the item is damaged, defective, or incorrect. Once we receive and inspect the returned item, we will issue a refund to your original payment method.

Damaged, defective, or incorrect items: If your order arrives damaged or defective, or you received the wrong item, please contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund, including any return shipping cost.

How to reach us
Email shop@rosemarysiemens.com with your order number and a description of the issue, and a photo for physical items. We aim to respond within 2 business days.

Refund processing
Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.